Privacy Policy

  

ActiveConsult Ltd is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it.


What information we collect when you register and why?


When you place an order with us, you are entering into a contract with us. Your order will be processed by Paypal but we will ask you to provide some personal information such as; full name, address, contact number and email address.

  

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our cookie policy below.

If you subscribe for news and offers from ActiveConsult Ltd through the website, we will store your name and email address and use it to send you news and offers related to the services and products on offer.


How do we use your information?


Data Protection says that we are allowed to use your personal data only where we have a proper reason to do so and these are:


Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. when you place an order for parts and or services.

Legitimate Interests - this means the interests of ActiveConsult Ltd in managing our business to allow us to provide you with the best service and experience in the most secure and appropriate way.


We don’t share your information with any other third parties and we never will.


Keeping in touch with you


We want to keep you up to date with information about products, activities and services. 

If you decide you do not want to receive this marketing information you can request that we stop by emailing gdpr@activeconsult.co.uk or through the unsubscribe link within the email.

You may continue to receive mailings for a short period while your request is dealt with.


How long we keep your information


When we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under “How we use your information” above. The only exceptions to this are where: the law requires us to hold your personal information for a longer period, or delete it sooner;

you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible


What are your rights?


You have the right to know what personal information we maintain about you. We will provide you with a copy of your personal information in a structured, commonly used and machine readable format on request. If your personal information is incorrect or incomplete, you have the right to ask us to update it. You have the right to object to our processing of your personal information. You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to our services.

If you have further questions about how we look after your data or you want to exercise any of your rights, please contact the Data Controller at gdpr@activeconsult.co.uk


 

Cookie Policy


ActiveConsult Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ActiveConsult Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we collect  


We may collect the following information:  Contact information including email address  Demographic information such as postcode, preferences and interests  Other information relevant to customer surveys, products and or offers


What we do with the information we gather  


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


Internal record keeping   


We may use the information to improve our products and services.  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Security  


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies  


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites  


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information


If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by opting out by emailing gdpr@activeconsult.co.uk or you can use the unsubscribe link at the bottom of our emails.


We will never sell, distribute or lease your personal information to third parties.